Legal document
Privacy Policy
Last updated: July 30, 2026 · Effective immediately
This Policy explains how TrueMobile (“TrueMobile”, “we”) collects, uses, shares, stores and protects personal data on its website and digital services, in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018 — LGPD) and applicable platform policies. This is an English translation of the Portuguese version, which prevails in case of conflict.
1. Data controller
TrueMobile — Rua 9, Quadra 220, Setor Marista, Goiânia, GO, Brazil. Company ID (CNPJ) 09.308.485/0001-50. Contact: privacidade@truemobile.com.br.
2. Data we collect
- Contact data you send us — name, email and the content of your message, when you reach us by email or through a form.
- Technical browsing data — IP address, device type, browser, language, pages visited and date/time, automatically logged by our servers.
- Social login data — if you choose to authenticate in one of our services using a third-party platform (for example, Facebook), we receive only the basic profile information you authorize, such as name, picture and email address.
We do not collect sensitive personal data and do not knowingly collect data from children under 13.
3. How we use data
- Answering enquiries, proposals and customer support requests.
- Operating, maintaining and securing the site and our services, including fraud and abuse prevention.
- Authenticating user access, where applicable.
- Complying with legal, regulatory and contractual obligations.
Our legal bases are consent, performance of a contract, compliance with legal obligations and legitimate interest, under art. 7 of the LGPD. We do not sell personal data and do not use it for third-party advertising.
4. Sharing
We share data only with: (i) service providers acting on our behalf, such as hosting, email and support tools, limited to what is necessary and bound by confidentiality obligations; (ii) public authorities, when required by law or court order. Any international transfers occur only to countries or providers offering an adequate level of protection.
5. Cookies
We use cookies that are strictly necessary for the site to work and, where applicable, audience measurement cookies, which are set only after your consent in the banner. You can block or delete cookies in your browser settings; some features may stop working properly.
6. Retention and security
We keep data only for as long as necessary for the purposes described or for the periods required by law; after that it is deleted or anonymised. We apply technical and administrative safeguards such as access control, encryption in transit and activity logging.
7. Your rights
You may request at any time: confirmation that processing exists, access to your data, correction, anonymisation, portability, information about sharing, withdrawal of consent and deletion. Just write to privacidade@truemobile.com.br. We reply within 15 days.
8. Data deletion
To request full deletion of your data, email privacidade@truemobile.com.br with the subject “Data deletion”, stating the email address or account used. We confirm deletion within 30 days, except for data we must retain by legal obligation.
If you accessed our service through Facebook, you can also remove the app's permission under Settings → Apps and Websites in your Facebook profile; this stops any further data sharing with TrueMobile.
9. Changes to this policy
We may update this Policy. The current version is always published on this page, with the last update date at the top. Material changes will be announced through our usual channels.
10. Contact and Data Protection Officer
Privacy questions: privacidade@truemobile.com.br. You may also file a complaint with the Brazilian Data Protection Authority (ANPD).